Assistant Community Manager

Overview: Join Gates Hudson Community Management (GHCM), where professional growth meets a positive and supportive work environment. As a leading community management firm, GHCM is dedicated to providing quality service through an experienced and knowledgeable team. Our unique policies, up-to-date financial and management reports, and emphasis on training and leadership skills set us apart in the industry.

• Core Values and Mission Statement: At GHCM, our mission is to deliver exceptional service to our clients by maintaining a skilled and professional management team. Our core values revolve around fostering a positive and collaborative work culture, encouraging innovation, and providing ongoing learning and skill development opportunities.
• Work Culture: GHCM embraces a collaborative and innovative work culture through an open-door policy, a mentoring program, and a flexible, friendly family environment. We believe in listening to our team members and promoting a positive, supportive workplace for everyone.
• Why GHCM? Consider a career at GHCM if you seek a professional, learning-centric environment. We value candidates who are eager to learn, communicate effectively, and prioritize customer service. GHCM invests in ongoing education, training, and mentoring, paying for all education costs to support career growth and advancement opportunities.
• Employee Feedback and Communication: GHCM maintains an open line of communication through regular training, meetings, and an open-door policy. We encourage employee feedback and believe in transparent and frequent communication.
• Diversity, Equity, and Inclusion: GHCM is committed to diversity, equity, and inclusion in the workplace. We foster a diverse and inclusive environment and value the contributions of every team member.
• Perks and Benefits: GHCM stands out with unique perks and benefits, such as the full coverage of manager education, including CAI. We prioritize work-life balance through flexible work arrangements, including work-from-home options and flexible hours.
• Community Involvement: While we currently support charities, GHCM is actively working to develop a more robust community involvement program to give back to our communities.
• Success Stories: Many GHCM employees have successfully advanced in their careers, with examples of receptionists reaching senior-level positions. Our commitment to professional development and training has empowered numerous success stories within our team.

If you are a professional seeking a dynamic career with opportunities for growth, learning, and a supportive work environment, GHCM welcomes you. Join us and be a part of our journey to excellence in community management.

Position Overview

Join Gates Hudson Community Management as an Assistant Community Manager and help us effectively manage our properties. You'll be responsible for achieving property objectives set by the Board of Directors and our Management Agreement. Your role will ensure compliance with all applicable housing laws, foster a thriving community, and maximize property values. Plus, you'll play a key part in preparing your team to step in for the Community Manager when needed.

Essential Duties and Responsibilities

Administrative/Financial:

• Keep organized and meet all reporting deadlines.
• Maintain meticulous records and respond to resident concerns.
• Oversee the application process and lease accuracy.
• Communicate with vendors, and contractors, and manage bills and insurance.
• Assist with rent increase approvals and manage office correspondence.
• Participate in Board meetings as required.
• Support procurement activities and budget adherence.
• Process property invoices and diligently manage rental payments.
• Assist the Account Manager as needed.

Leasing:

• Welcome prospective residents and complete necessary paperwork.
• Assist the leasing staff as required.

Marketing:

• Ensure monthly market surveys and monitor advertising.
• Explore marketing and referral programs for our community.

Owner/Resident Relations:

• Foster positive relationships with all stakeholders.
• Implement policies fairly and consistently.
• Conduct move-in/move-out inspections.
• Supervise routine maintenance services and ensure timely responses to requests.
• Handle repair orders and service request follow-up.
• Coordinate bundled in-unit resident services efficiently.

Personnel:

• Hire, train, and manage on-site staff focusing on performance and goal achievement.
• Conduct employee orientations and performance reviews.
• Review and approve timesheets.
• Provide ongoing training to office staff.

Property Maintenance:

• Regularly inspect the property and oversee repairs.
• Coordinate with contractors for timely turnovers.
• Monitor maintenance activities and inspections.
• Develop long-term facility and equipment management plans.

Safety:

• Provide essential feedback in emergencies and complete incident reports.
• Promote safety measures for owner, resident, and employee protection.
• Maintain an on-call system for emergency response.
• Ensure proper reporting of workers' compensation claims.

Knowledge and Skills:

• Strong customer service background.
• Excellent written and verbal communication skills.
• Certified Manager of Community Associations (CMCA) designation from CAI preferred.
• College degree preferred; High School Diploma required.
• Possess a driver's license as needed.
• Proficiency in Microsoft Office (Outlook, Word, and Excel).
• Familiarity with GHCM's software and internet usage.

Physical Demands and Work Environment:

• Ability to move throughout the property and manage stairs.
• Effective verbal and written communication skills.
• Capable of interpreting and communicating detailed instructions.
• Ability to use a computer and read written communications.
• Able to lift up to 25 pounds for office tasks.
• Work in a professional office environment with standard office equipment.
• Occasionally work outdoors when inspecting the property.