Deed Restriction Inspector

Who we are:

At Graham Management we specialize in providing top-notch management services to homeowner associations, condominiums, and community-based organizations. We excel in delivering exceptional customer support, helping them achieve their goals and maintain thriving communities.

Why Graham Association Management is the Right Fit for You:

• Meaningful Work: Your work directly improves the lives of those in the communities we manage.
• Collaborative Environment: Join a team of like-minded professionals who are passionate about property management and dedicated to our mission. We foster a collaborative and supportive work environment where your skills are valued.
• Career Growth: We offer opportunities for career advancement and professional development. We're invested in an employee's growth and provide avenues for you to excel in your career.
• Work-Life Balance: We understand the importance of work-life balance, offering flexible work arrangements and respecting your need for personal time to recharge.
• Value-driven: Our core values drive everything we do. We believe in integrity, accountability, and ethical choices in all aspects of our work.

Deed Restriction Inspector Responsibilities

General Expectations:

Deed Restriction Inspectors at Graham Management are expected to conduct business with all board members, homeowners, vendors, and peers with professionalism and to provide the best customer experience possible, every time. DR Inspectors should be trustworthy, loyal, and responsible in their roles, and perform work for our clients with both precision and ethics.

Communications:

• Return all phone calls/voicemails within 24 hours (outside of Friday-Sunday).
• Return all e-mails within 24 hours (outside of Friday-Sunday).
• All e-mails and voicemails received over the weekend should be returned by the end of the business day the following Monday.
• Always make notes on the account after speaking or emailing a homeowner.
• Communicate expectations and needs to your team members.

Time Management:

• All DR Inspectors should arrive at the office by 9 AM daily unless you have other arrangements made with Leadership.
• If you are running late, please ensure you text your supervisor in advance to let them know you are running late and when they can expect you to arrive.
• Ensure you are updating your status on the In/Out Board and Ring Central as needed, so staff members can easily identify when you are in the office or on inspections.
• If you are late, please make up the time either at Lunch or at the end of the day. If you must leave early, please also make the time up the following day, in the same manner (if not using PTO/Sick time).

Inspections:

• Coordinate inspection dates with Community Managers prior to the 1^st of each month and attend calendar meetings.
• Post inspection dates on In/Out Board in green.
• Ensure all inspections are completed on scheduled dates.
• Print community maps as needed.
• Notify Community Manager of any issues in common areas or street signs.

Car Usage:

• A company car must be checked out-online by using the In/Out board before inspections.
• Keys must be returned to the closet after returning inspection.
• Please notify management if vehicle is being taken home, instead of being returned to the office at the end of the day, for any reason.

Letters Processing:

• Letters must be posted and mailed with in 48-hours after inspection.
• Proofread letters for grammatical errors.
• Ensure all letters have updated photos.
• Save PDF copies of letters processed after every inspection in share point.
• Colored or Black/ White copies- (Found on Association list, Copies tab)

Certified Letters Processing:

• Charges must be posted within 24 hours.
• Ensure all letters have updated photos.
• Ensure all tracking letters are saved in share point for future reference.
• Colored or Black/ White copies (found on the Association list, Copies tab)

DRV Attorney Accounts:

• Ensure updated photos are taken during every inspection.
• Notify the manager if deed restriction has been cured, and take a photo of violation completed.

Other Expectations:

• Continuing education in the industry and related laws/practices.
• Stay up to date on law and property code changes that affect our firm/association management.
• Be familiar with all (and understand) the governing documents, state statutes, local ordinances, etc. for each community.
• Mail out the Manager’s letters when they do their own inspections.
• Notify Manager if a batch of letters is misprinted or posted incorrectly.
• If you see something that does not look accurate on the CINC App, please let the Office Manager know.
• Assist with incoming phone calls from all homeowners, including but not limited to:
  • CINC Account Number
• CINC Registration
• DRV Calls from other communities.