Who we are:
At Graham Management we specialize in providing top-notch management services to homeowner associations, condominiums, and community-based organizations. We excel in delivering exceptional customer support, helping them achieve their goals and maintain thriving communities.
Why Graham Association Management is the Right Fit for You:
- Meaningful Work: Your work directly improves the lives of those in the communities we manage.
- Collaborative Environment: Join a team of like-minded professionals who are passionate about property management and dedicated to our mission. We foster a collaborative and supportive work environment where your skills are valued.
- Career Growth: We offer opportunities for career advancement and professional development. We're invested in an employee's growth and provide avenues for you to excel in your career.
- Work-Life Balance: We understand the importance of work-life balance, offering flexible work arrangements and respecting your need for personal time to recharge.
- Value-driven: Our core values drive everything we do. We believe in integrity, accountability, and ethical choices in all aspects of our work.
Essential Duties and Responsibilities:
Administrative:
- Comply with the Work Order System: pick up, initial, complete, and return work order tickets. Track work hours to ensure an eight-hour workday.
- Provide lists of deficiencies or damage within buildings and report lease violations within buildings and/or apartments as applicable.
- Familiarize yourself with the property, including the location and types of equipment, major property components, contracted work, and personnel.
- Control the use of parts and maintain inventory of frequently used parts. Ensure quality workmanship.
- Maintain stock rooms, maintenance workshops, and offices.
- Comply with key management policies.
- Follow reporting procedures and perform additional duties as assigned.
Owner/Resident Relations:
- Promptly and efficiently perform all resident common area service requests.
- Comply with policies regarding entering occupied units.
- Report to work wearing the proper uniform and identification.
- Promote goodwill among prospects, residents, owners, employees, and contractors.
- Provide feedback on service requests to your supervisor.
Personnel:
- Provide training to other technicians as required.
- Work night/weekend duty as scheduled.
Preventative Maintenance:
- Be knowledgeable of laws and EPA and OSHA regulations governing the proper storage and management of hazardous materials.
- Schedule and perform routine preventative maintenance on all appropriate equipment and update logs as provided.
Routine Maintenance:
- Perform emergency repairs and necessary clean-up.
- Change locks and make keys.
- Operate and maintain furnace, mechanical equipment, and controls for continuous heat, air conditioning, and hot water as applicable.
- Diagnose and perform minor and routine maintenance/repair, including electrical and plumbing (water lines), appliances, stairs, gates, fences, patios, railings, flooring, roofing, gutters, lights, doors, cabinets, windows, boilers, gas and electric systems, security systems, and drywall.
- Report major repairs and needed requisitions to your supervisor before any expenditure of funds.
- Assist in moving abandoned furniture, appliances, etc., to a dumpster when necessary.
- Maintain inventory levels of spare parts and supplies and inform your supervisor of shortages.
- Assist in keeping grounds neat and free of litter. Rake, sweep, and shovel as necessary.
- Take monthly water consumption readings, if applicable.
- Possess and/or provide tools necessary for all corrective and preventative work.
- Remove and transfer heavy appliances and equipment as necessary.
- Clean up after repairs or at the end of the day.
Safety:
- Be aware of the condition of the property and correct unsafe conditions immediately.
- Ensure storage areas remain locked when not in use.
- Promote safety and security awareness among maintenance staff.
- Provide feedback and follow-up in emergency situations, including written Incident/Accident Reports.
- Be aware of all utility meter cut-offs, apartment and fixture cut-offs, and sewer cleanouts.
Knowledge and Skills:
- High School diploma or equivalent certification required.
- Additional training in electrical systems, plumbing, HVAC, or basic computer technology is preferred.
- A driver’s license may be required.
- Ability to work independently and as a productive team member.
- Strong organizational skills and the ability to set priorities and motivate others.
- Strong background in customer service.
- Excellent written and verbal communication skills.
- Full working knowledge of Microsoft Office Systems (Excel, Word), personal computers, Internet applications, Vantaca, printers, telephones, fax machines, and photocopiers.
Physical Demands and Work Environment:
Physical Demands:
- Ability to walk the property and climb stairs as required.
- Ability to converse verbally over the phone and in person.
- Ability to interpret, evaluate, and communicate detailed written or verbal instructions accurately.
- Ability to see well enough to use the computer effectively and read written communications.
- Ability to lift, push, pull, or carry up to 25 pounds for disseminating documents, supplies, materials, etc., throughout the office/facility.
- Ability to complete general office duties.
Work Environment:
- Indoor and outdoor environment.
- Use of standard maintenance equipment such as tools, ladders, and snow blowers.
- Possible use of heavy machinery depending on the property type.