Community Manager II

Position Overview

The Community Manager II plays a crucial role in managing our properties in accordance with the Board's vision. You'll be responsible for ensuring compliance with all relevant housing laws and fostering positive owner and resident relationships, all while maintaining an efficient and effective property environment.

Essential Duties and Responsibilities

Administrative:

• Ensure timely reporting and maintain an organized activity calendar.
• Uphold meticulous record-keeping and handle office correspondence.
• Attend Board meetings as required.
• Assist in drafting requests for proposals.
• Submit regular reports to the Board of Directors.

Financial:

• Monitor expenditures and adhere to the approved budget.
• Manage purchases and vendors effectively.
• Facilitate communication for large expenditures.
• Process property invoices and maintain detailed transaction records.

Owner/Resident Relations:

• Cultivate a positive customer service culture.
• Ensure consistent policy enforcement for all residents.
• Handle repair orders and service request follow-ups.
• Communicate service schedules and procedures to residents and contractors.

Personnel:

• Supervise on-site staff and ensure all deadlines are met.
• Recruit and train professional staff as necessary.
• Manage payroll records and documentation.
• Develop training materials and procedural policies.

Property Maintenance:

• Conduct regular property inspections and ensure positive curb appeal.
• Supervise contractors and ensure compliance with specifications.
• Develop long-term facility and equipment management plans.

Safety:

• Provide timely feedback in emergencies and maintain incident reports.
• Promote safety measures to reduce liability and enhance protection.
• Maintain an efficient on-call contact system for emergencies.

Knowledge and Skills:

• Strong background in customer service.
• Excellent written and verbal communication skills.
• Certified Manager of Community Associations (CMCA) designation preferred.
• 3-5 years experience in Association management or similar field.
• Full working knowledge of operating policies and procedures.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Familiarity with management software and internet usage.

Physical Demands and Work Environment:

• Ability to move around the property and navigate stairs.
• Effective verbal and written communication skills.
• Ability to interpret and communicate detailed instructions.
• Ability to use a computer and read written communications.
• Ability to lift up to 40 pounds for office tasks.
• Professional office environment with standard office equipment.
• Outdoor work environment during property inspections.