Condominium Maintenance Technician

Overview: Join Gates Hudson Community Management (GHCM), where professional growth meets a positive and supportive work environment. As a leading community management firm, GHCM is dedicated to providing quality service through an experienced and knowledgeable team. Our unique policies, up-to-date financial and management reports, and emphasis on training and leadership skills set us apart in the industry.

• Core Values and Mission Statement: At GHCM, our mission is to deliver exceptional service to our clients by maintaining a skilled and professional management team. Our core values revolve around fostering a positive and collaborative work culture, encouraging innovation, and providing ongoing learning and skill development opportunities.
• Work Culture: GHCM embraces a collaborative and innovative work culture through an open-door policy, a mentoring program, and a flexible, friendly family environment. We believe in listening to our team members and promoting a positive, supportive workplace for everyone.
• Why GHCM? Consider a career at GHCM if you seek a professional, learning-centric environment. We value candidates who are eager to learn, communicate effectively, and prioritize customer service. GHCM invests in ongoing education, training, and mentoring, paying for all education costs to support career growth and advancement opportunities.
• Employee Feedback and Communication: GHCM maintains an open line of communication through regular training, meetings, and an open-door policy. We encourage employee feedback and believe in transparent and frequent communication.
• Diversity, Equity, and Inclusion: GHCM is committed to diversity, equity, and inclusion in the workplace. We foster a diverse and inclusive environment and value the contributions of every team member.
• Perks and Benefits: GHCM stands out with unique perks and benefits, such as the full coverage of manager education, including CAI. We prioritize work-life balance through flexible work arrangements, including work-from-home options and flexible hours.
• Community Involvement: While we currently support charities, GHCM is actively working to develop a more robust community involvement program to give back to our communities.
• Success Stories: Many GHCM employees have successfully advanced in their careers, with examples of receptionists reaching senior-level positions. Our commitment to professional development and training has empowered numerous success stories within our team.

If you are a professional seeking a dynamic career with opportunities for growth, learning, and a supportive work environment, GHCM welcomes you. Join us and be a part of our journey to excellence in community management.

Position Overview - Part-time role during business hours only. No after-hours or weekend work.

Gates Hudson Community Management (GHCM), under the direction of the Board, effectively manages the property. The PT Maintenance Technician, reporting to the Property Manager, assumes all responsibilities related to achieving property objectives as outlined by the Association’s Board of Directors and GHCM’s Management Agreement. This role involves complying with the Association’s governing documents, GHCM’s established policies and procedures, Federal, State, and County Fair Housing Laws, the Americans with Disabilities Act, and all other relevant housing laws. The PT Maintenance Technician is responsible for maintaining the property, including corrective and preventative maintenance measures on property equipment, fixtures, and buildings.

Essential Duties and Responsibilities:

Administrative:

• Comply with the Work Order System: pick up, initial, complete, and return work order tickets. Track work hours to ensure an eight-hour workday.
• Provide lists of deficiencies or damage within buildings and report lease violations within buildings and/or apartments as applicable.
• Familiarize yourself with the property, including the location and types of equipment, major property components, contracted work, and personnel.
• Control the use of parts and maintain inventory of frequently used parts. Ensure quality workmanship.
• Maintain stock rooms, maintenance workshops, and offices.
• Comply with key management policies.
• Follow reporting procedures and perform additional duties as assigned.

Owner/Resident Relations:

• Promptly and efficiently perform all resident common area service requests.
• Comply with policies regarding entering occupied units.
• Report to work wearing the proper uniform and identification.
• Promote goodwill among prospects, residents, owners, employees, and contractors.
• Provide feedback on service requests to your supervisor.

Personnel:

• Provide training to other technicians as required.
• Work night/weekend duty as scheduled.

Preventative Maintenance:

• Be knowledgeable of laws and EPA and OSHA regulations governing the proper storage and management of hazardous materials.
• Schedule and perform routine preventative maintenance on all appropriate equipment and update logs as provided.

Routine Maintenance:

• Perform emergency repairs and necessary clean-up.
• Change locks and make keys.
• Operate and maintain furnace, mechanical equipment, and controls for continuous heat, air conditioning, and hot water as applicable.
• Diagnose and perform minor and routine maintenance/repair, including electrical and plumbing (water lines), appliances, stairs, gates, fences, patios, railings, flooring, roofing, gutters, lights, doors, cabinets, windows, boilers, gas and electric systems, security systems, and drywall.
• Report major repairs and needed requisitions to your supervisor before any expenditure of funds.
• Assist in moving abandoned furniture, appliances, etc., to a dumpster when necessary.
• Maintain inventory levels of spare parts and supplies and inform your supervisor of shortages.
• Assist in keeping grounds neat and free of litter. Rake, sweep, and shovel as necessary.
• Take monthly water consumption readings, if applicable.
• Possess and/or provide tools necessary for all corrective and preventative work.
• Remove and transfer heavy appliances and equipment as necessary.
• Clean up after repairs or at the end of the day.

Safety:

• Be aware of the condition of the property and correct unsafe conditions immediately.
• Ensure storage areas remain locked when not in use.
• Promote safety and security awareness among maintenance staff.
• Provide feedback and follow-up in emergency situations, including written Incident/Accident Reports.
• Be aware of all utility meter cut-offs, apartment and fixture cut-offs, and sewer cleanouts.

Knowledge and Skills:

• High School diploma or equivalent certification required.
• Additional training in electrical systems, plumbing, HVAC, or basic computer technology is preferred.
• A driver’s license may be required.
• Ability to work independently and as a productive team member.
• Strong organizational skills and the ability to set priorities and motivate others.
• Strong background in customer service.
• Excellent written and verbal communication skills.
• Full working knowledge of Microsoft Office Systems (Excel, Word), personal computers, Internet applications, Vantaca, printers, telephones, fax machines, and photocopiers.

Physical Demands and Work Environment:

Physical Demands:

• Ability to walk the property and climb stairs as required.
• Ability to converse verbally over the phone and in person.
• Ability to interpret, evaluate, and communicate detailed written or verbal instructions accurately.
• Ability to see well enough to use the computer effectively and read written communications.
• Ability to lift, push, pull, or carry up to 25 pounds for disseminating documents, supplies, materials, etc., throughout the office/facility.
• Ability to complete general office duties.

Work Environment:

• Indoor and outdoor environment.
• Use of standard maintenance equipment such as tools, ladders, and snow blowers.
• Possible use of heavy machinery depending on the property type.