Newell Property Management stands as a beacon of excellence in property management, driven by a dynamic and forward-thinking team. Our core mission is to continuously improve, underpinned by values of teamwork, personal and professional growth, and a relentless drive for improvement. We seek candidates, particularly for our Director Service Manager roles, who embody a blend of drive, accountability, and resilience under pressure. Ideal candidates are those eager for growth and development, receptive to feedback and learning - the 'blank slates' who are ready to be shaped into industry leaders.
Our work culture at Newell Property Management is rooted in collaboration and innovation. We foster this environment through our Team Lounge, engaging after-hours activities, and a commitment to continuous education and experimentation with new ideas. This approach not only enhances professional relationships but also strengthens personal bonds among team members through various team-building and non-work activities. Our commitment to career development is evident through regular employee feedback, one-on-one check-ins, group meetings, and specialized training. We offer pathways for career advancement, including roles like portfolio managers and opportunities in accounting, supported by professional development programs and continuous learning options.
At Newell Property Management, we take pride in our community and charitable involvement, encouraging team members to participate in community theater and events that give back to society. Our approach to diversity and inclusion celebrates the unique backgrounds of our team members, fostering an inclusive environment. Unique perks like weekly in-office meals, a well-equipped lounge, and work-life balance initiatives including flexible work arrangements and 3 weeks of PTO, set us apart. By joining Newell Property Management, you’re not just stepping into a job; you’re joining a journey to become a part of a company that’s shaping the future of property management, valuing each member’s development and contribution.
About the role:
The Director of Operations will assist in the overall operations and strategic direction of the company. This role requires a strong background in property management, business development, and operational excellence. The successful candidate will be responsible for helping to drive growth, enhance operational efficiency, and ensure the highest levels of client satisfaction.
Key Responsibilities:
- Strategic Leadership: Develop and implement strategic plans that align with the company’s vision and objectives, driving sustainable growth.
- Operations Management: Oversee the day-to-day operations of the company, ensuring operational excellence across all facets of property management.
- Financial Oversight: Assist in managing the company’s financial strategy, including budgeting, forecasting, and financial planning to ensure profitability and financial health.
- Business Development: Identify and capitalize on new business opportunities, expand market presence, and enhance the company’s portfolio.
- Team Leadership: Lead, motivate, and develop a high-performing team to achieve excellence in property management, customer service, and operational efficiency.
- Stakeholder Relations: Maintain strong relationships with stakeholders, including property owners, investors, tenants, and community leaders.
- Compliance and Risk Management: Ensure compliance with all relevant laws, regulations, and industry standards, while effectively managing risk.
- Technology and Innovation: Embrace and integrate technology and innovative solutions to improve operational efficiency and tenant experience.
Qualifications:
- Bachelor’s degree in Business Administration, Real Estate, or related field.
- Minimum of 5 years of senior leadership experience in property management, real estate, or a related industry.
- Proven track record of driving growth, operational excellence, and financial performance.
- Strong leadership and team-building skills, with the ability to inspire and motivate others.
- Excellent communication and interpersonal skills, with an ability to engage effectively with a range of stakeholders.
- Strategic thinker with strong analytical and problem-solving abilities.
- Deep understanding of the property management industry, market trends, and regulatory environment.