Newell Property Management stands as a beacon of excellence in property management, driven by a dynamic and forward-thinking team. Our core mission is to continuously improve, underpinned by values of teamwork, personal and professional growth, and a relentless drive for improvement. We seek candidates, particularly for our Director Service Manager roles, who embody a blend of drive, accountability, and resilience under pressure. Ideal candidates are those eager for growth and development, receptive to feedback and learning - the 'blank slates' who are ready to be shaped into industry leaders.
Our work culture at Newell Property Management is rooted in collaboration and innovation. We foster this environment through our Team Lounge, engaging after-hours activities, and a commitment to continuous education and experimentation with new ideas. This approach not only enhances professional relationships but also strengthens personal bonds among team members through various team-building and non-work activities. Our commitment to career development is evident through regular employee feedback, one-on-one check-ins, group meetings, and specialized training. We offer pathways for career advancement, including roles like portfolio managers and opportunities in accounting, supported by professional development programs and continuous learning options.
At Newell Property Management, we take pride in our community and charitable involvement, encouraging team members to participate in community theater and events that give back to society. Our approach to diversity and inclusion celebrates the unique backgrounds of our team members, fostering an inclusive environment. Unique perks like weekly in-office meals, a well-equipped lounge, and work-life balance initiatives including flexible work arrangements and 3 weeks of PTO, set us apart. By joining Newell Property Management, you’re not just stepping into a job; you’re joining a journey to become a part of a company that’s shaping the future of property management, valuing each member’s development and contribution.
About the role:
Director Services Managers (DSM) perform the following tasks
- Develop and maintain relationships with Board members for the communities within their portfolio
- Attend board meetings and take minutes
- Perform site inspections as needed
- Work closely with other CAMs, including the Resident Services Manager and Contract Services Manager to maintain and resolve property concerns
- Maintain compliance with applicable laws and requirements for their properties.
- Respond to phone calls and emails from board members about concerns and help resolve problems the association may encounter
- Draft budget review and refinement with Board members
- Emergency on-call as needed (1 week at a time, 4 times per year)
- A portfolio is determined by the manager, depending on their comfort level
- Portfolio size determines salary, which is 30% of the portfolio management fees.
What makes this position different than a standard portfolio CAM
- Substantially more support - everything from budgets to annual meeting notices is prompted and generated for the CAM so they can focus on managing
- Substantially more focused role - the DSM works almost exclusively with the board, and resident concerns are handled through a separate CAM
- Improved life presence, the DSM spends 1 week at a time handling after-hours emergency calls, and does this only four times per year