HOATalent

Overview: Join Gates Hudson Community Management (GHCM), where professional growth meets a positive and supportive work environment. As a leading community management firm, GHCM is dedicated to providing quality service through an experienced and knowledgeable team. Our unique policies, up-to-date financial and management reports, and emphasis on training and leadership skills set us apart in the industry.

  • Core Values and Mission Statement: At GHCM, our mission is to deliver exceptional service to our clients by maintaining a skilled and professional management team. Our core values revolve around fostering a positive and collaborative work culture, encouraging innovation, and providing ongoing learning and skill development opportunities.
  • Work Culture: GHCM embraces a collaborative and innovative work culture through an open-door policy, a mentoring program, and a flexible, friendly family environment. We believe in listening to our team members and promoting a positive, supportive workplace for everyone.
  • Why GHCM? Consider a career at GHCM if you seek a professional, learning-centric environment. We value candidates who are eager to learn, communicate effectively, and prioritize customer service. GHCM invests in ongoing education, training, and mentoring, paying for all education costs to support career growth and advancement opportunities.
  • Employee Feedback and Communication: GHCM maintains an open line of communication through regular training, meetings, and an open-door policy. We encourage employee feedback and believe in transparent and frequent communication.
  • Diversity, Equity, and Inclusion: GHCM is committed to diversity, equity, and inclusion in the workplace. We foster a diverse and inclusive environment and value the contributions of every team member.
  • Perks and Benefits: GHCM stands out with unique perks and benefits, such as the full coverage of manager education, including CAI. We prioritize work-life balance through flexible work arrangements, including work-from-home options and flexible hours.
  • Community Involvement: While we currently support charities, GHCM is actively working to develop a more robust community involvement program to give back to our communities.
  • Success Stories: Many GHCM employees have successfully advanced in their careers, with examples of receptionists reaching senior-level positions. Our commitment to professional development and training has empowered numerous success stories within our team.

If you are a professional seeking a dynamic career with opportunities for growth, learning, and a supportive work environment, GHCM welcomes you. Join us and be a part of our journey to excellence in community management.

Position Overview

Gates Hudson Community Management, at the Board’s direction, effectively manages the property. The Managing Agent will assume all responsibilities associated with accomplishing property objectives as set forth by the Association’s Board of Directors and GHCM’s Management Agreement. The MAINTENANCE ENGINEER conducts all business in accordance with the Association’s governing documents and GHCM’s established policies and procedures, all Federal, State, and County Fair Housing Laws, American with Disabilities Act, and all other laws pertaining to housing. The MAINTENANCE ENGINEER is responsible for physically maintaining the property including corrective and preventative maintenance measures on property equipment, fixtures, and buildings and for safeguarding the same.

Essential Duties and Responsibilities

Administrative

  • Comply with Work Order System. Pick up work order ticket. Initial ticket. Complete repairs. Return incomplete tickets. Ensure work orders accompany all assignments. Track work hours to equal eight hours.
  • Provide lists of deficiencies or damage within buildings, and where applicable, lease
  • Become familiar with the property. Know the location of equipment, types of equipment, major property components, contracted work, personnel, etc.
  • Control use of parts. Provide quality workmanship and maintain inventory of frequently used parts.
  • Maintain stock rooms, maintenance workshops and offices.
  • Comply with policy for keys, master keys, unit keys and common area keys.
  • Follow reporting procedures.
  • Perform additional duties as assigned.

Owner/Resident Relations

  • Perform all resident common area requests for service promptly and efficiently.
  • Comply with policy regarding entering occupied units.
  • Report to work wearing the proper uniform and identification.
  • Promote goodwill among prospects, residents, owners, employees and contractors.
  • Provide feedback on service requests to your supervisor.

Personnel

  • Provide training to other technicians as required.
  • Rotating on-call shift

Preventative Maintenance

  • Be knowledgeable of pertinent laws and EPA and OSHA regulations governing proper storage and management of hazardous materials, including solvents, flammables, and freon.
  • Schedule and perform routine preventative maintenance on all appropriate equipment as directed by your supervisor. Update logs as provided.
  • violations within buildings and/or apartments

Routine Maintenance

  • Perform emergency repairs including corrective and necessary clean-up.
  • Change locks and makes keys.
  • Operate and maintain furnace, mechanical equipment and controls for continuous heat, air conditioning and hot water as applicable.
  • Where applicable, perform turnovers in a timely and efficient manner.
  • On a daily basis diagnose and perform minor and routine maintenance/repair, as directed and as applicable, involving the following
  • Electrical and plumbing (including water lines)
  • A/C and heating systems
  • Appliances
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights
  • Fireplaces, ceiling fans
  • Shutters, doors, cabinets, windows, sliding glass doors
  • Boiler, gas and electric
  • Door locks
  • Security systems
  • Ceiling and wall leaks
  • Dry wall
  • Report all major repairs and needed requisitions to your supervisor prior to any expenditure of funds.
  • Assist in moving abandoned furniture, appliances, etc. to a dumpster when necessary.
  • Be knowledgeable of inventory levels of spare parts and supplies and inform your supervisor of shortages.
  • Assist in keeping grounds neat and free of litter. Rake, sweep, shovel as necessary.
  • Take monthly water consumption readings, if applicable.
  • Possess and/or provide tools necessary to perform all corrective and preventative work. (Exceptions: heavy pipe wrenches, pulleys, chain-falls, drain snakes, scaffolding.)
  • If applicable, remove and transfer heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant.
  • Clean-up after repairs or at end of day.

Safety

  • Be aware of the condition of the property throughout the community and immediately initiate action to correct unsafe conditions; e.g., broken gates leading to the pool, broken steps, and open holes, broken/burned out exterior lights.
  • Ensure storage areas remain locked when not in use.
  • Promote awareness for safety and security for maintenance staff.
  • Provide feedback and follow-up in emergency situations. Provide written Incident/Accident Report.
  • Be aware of all utility meter cut-offs, apartment and fixture cut-offs, sewer clean outs.

Central Plant

  • Ensure all logs are completed as necessary, and periodically review and initial logs.
  • Perform daily readings of all boiler plants per DC regulations.
  • Perform monthly inspections of the central plant, and check sheets shall be kept on
  • Schedule and participate in meetings with the central plant engineer, central plant
  • Be directly responsible for the condition for the central plant and equipment.
  • File contractors, and the Community Manager. Agendas and meeting notes shall be prepared and kept on file for quarterly meetings.

Knowledge and Skills

  • High School degree or equivalent certification required.
  • Minimum 15 years of experience in industry related profession.
  • Additional training in electrical systems, plumbing, HVAC or basic computer technology as applicable to the Association.
  • District of Columbia 3rd Class Steam Engineer License
  • A driver’s license may be required.
  • Ability to work independently and also as a productive member of a team.
  • Ability to lead, develop and mentor a team.
  • Ability to organize and coordinate work efficiently, set priorities, and motivate others to do the same.
  • Must have a strong background in customer service.
  • Must have excellent written and verbal communications skills.

Physical Demands and Work Environment

  • Physical Demands
    • Ability to walk property and go up and down flights of stairs depending on the property structure.
  • Ability to hear and speak well enough to converse verbally over the phone and in-person (expressing or exchanging ideas by means of the spoken or written word).
  • Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and easily.
  • Ability to see well enough to use the computer effectively and read written communications.
  • Ability to lift, push, pull or carry up to 25 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility.
  • Ability to complete general office duties.
  • Work Environment
    • Indoor and outdoor environment.
  • Uses standard maintenance equipment such as tools, ladders, snow blowers, etc.
  • Possible use of heavy machinery depending on the property type.

Acknowledgement

The purpose of this job description is to communicate the responsibilities and duties associated with the position of MAINTENANCE ENGINEER. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties might not be specifically addressed. Our company emphasizes a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.

It is imperative that you review these duties, skills and requirements closely and that you understand that by signing this document, you are verifying that you can perform the essential functions of the job and have the skills and possess the physical abilities that are necessary to perform the job as described.


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